Contact Centres

Your business, our people … on target in the Tees Valley

Over the last decade, contact centres and shared services centres have become significant
features of the British business landscape. Are they here to stay, or will offshoring wipe them out? What is the future for business services centres?

In the Tees Valley, we’ve completed three independent research studies. One brings together the findings of the full range of private and public studies of the contact centre sector and its development. A second one looks at the current state of contact centres within the Tees Valley. A third looks at shared service centres.  pdf files are available at the bottom of this page to download alternatively contact us to receive a hard copy.

Growth … change …and the hunt for the right location

Highlights from all three studies are in this new, detailed report. Agent salaries, location criteria, new technologies … the pros and cons of offshoring … the growing trend to consolidate and separate support services … they’re all here. Briefly, the report shows that:

  • There’s a great deal of growth still to come in UK business services centres;
  • The centres themselves are changing dramatically –– in functions and services provided,    
    size, quality and costs of staff, and technologies employed;
  • The right location is fundamental to the success of a business service centre.

Contact Centre Managers demand the most up to date information and meaningful comparisons. At Tees Valley Regeneration, we’ve a mass of supporting facts, figures and expertise, all of which are at your disposal. We’re very happy indeed to discuss in depth any topic raised by the report, on the ‘phone or face to face.

To find out more about what makes Tees Valley the right location for the chemicals industry visit our business relocation section which gives further information about the people, logistics, education and training and quality of life in the Tees Valley.