Library Section - Industry - Contact Centre

Contact Centre Study

Exclusive Report

Exclusive Report containing three independent research studies. A 'survey of surveys' brings together the findings of the full range of private and public studies of the contact centre sector and its development. A second study looks at the current state

Exclusive Report - Part 1

Part 1 of an Exclusive Report containing three independent research studies. This 'survey of surveys' brings together the findings of the full range of private and public studies of the contact centre sector and its development.

Exclusive Report - Part 2

Part 2 of an Exclusive Report containing three independent research studies. This second study looks at the current state of contact centers within the Tees Valley.

Exclusive Report - Part 3

Part 3 of an Exclusive Report containing three independent research studies. This survey looks at the emerging shared services centres.

Map of Contact Centres in the Tees Valley

Study of Contact Centres in Tees Valley

Summary of Research Findings

Tees Valley Business Relocation - A Text Book Case

A summary of the Tees Valley as a business location with key facts and figures for business looking to relocate, including - the workforce, education and training, the economy, transport and communications, sites and premises, quality of life and business support and financial assistance.

Workforce, Travel, Office Space and Property - Take the Tees Valley Test

This brochure contains a summary of all the information you need to know if you are looking to expand or relocate in the Tees Valley